Contact
Contact Us
We’re here to help.
Questions about a piece, an order, sizing, shipping, or anything else? You’re always welcome to get in touch.
Send Us a Message
Use the contact form below and we’ll get back to you as soon as we can.
For questions about an existing order, please include your order number so we can help you more quickly.
Returns & Aftercare
If you’d like to request a return, please contact us before sending your piece back. Once your return is approved, we’ll provide the applicable return instructions and return address.
For questions about the condition or craftsmanship of a piece, please include a few clear photographs where possible.
Private Enquiries
For Object, One-of-One pieces, sourcing, or other private enquiries, please contact us by email, WhatsApp, or the form above.
If you’re writing about a specific piece, feel free to include the product name or a screenshot.
Business Information
Frequency & Stone
Operated by Hangzhou Frequency & Stone Culture Technology Co., Ltd.Room 503, Building 1, No. 192 Gaojiao Road
Xianlin Subdistrict, Yuhang District
Hangzhou, Zhejiang 311122, China
Business phone: +86 153 5613 8613
Please note that this business address is not a return address. Return instructions and the applicable return address will be provided after a return request has been approved.